We are not expecting the situation to affect the pension payments we make or when you will receive
your benefits. We have clearly defined and tested processes to ensure continuity of service and we
have protocols in place to ensure we can continue to support our customers. We have absolutely
prioritised essential services, including payments to our customers
Please note that certain non-payment related enquiries and processes may take slightly longer than
usual and we thank you for your patience and understanding. We are confident that we will keep
delivering for our customers.